حوزه ریاست- Answering to complaints
Responding to complaints

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Responding to complaints

 

  1-Receiving verbal and written clients and employees' complaints

 

  2-Investigation and research on verifying the issue of complaint and follow up to obtain the final result

 

  3-Evaluation and Accountability of regulatory and inspection bodies like the president's office and general inspector's office

 

  4-Pursuing and obtaining suggestions and comments of specialized units in relation to complaints in order to response and declare to plaintiff's complaint

 

  5-Summing up complaints in quarter periods, analysis the causes of them and providing a report to the highest authority

 

   6-Follow-up reports on obtained results

 

   7 -Follow –up sending reports to the complainants

 
1-Receiving verbal and written clients and employees' complaints

 

 2-Investigation and research on verifying the issue of complaint and follow up to obtain the final result

 

 3-Evaluation and Accountability of regulatory and inspection bodies like the president's office and general inspector's office

 

  4-Pursuing and obtaining suggestions and comments of specialized units in relation to complaints in order to response and declare to plaintiff's complaint

 

 5-Summing up complaints in quarter periods, analysis the causes of them and providing a report to the highest authority

 

 6-Follow-up reports on obtained results

 

 7-Follow –up sending reports to the complainants

 

 

 

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