1-Receiving verbal and written clients and employees' complaints 2-Investigation and research on verifying the issue of complaint and follow up to obtain the final result 3-Evaluation and Accountability of regulatory and inspection bodies like the president's office and general inspector's office
4-Pursuing and obtaining suggestions and comments of specialized units in relation to complaints in order to response and declare to plaintiff's complaint 5-Summing up complaints in quarter periods, analysis the causes of them and providing a report to the highest authority 6-Follow-up reports on obtained results 7 -Follow –up sending reports to the complainants 1-Receiving verbal and written clients and employees' complaints 2-Investigation and research on verifying the issue of complaint and follow up to obtain the final result 3-Evaluation and Accountability of regulatory and inspection bodies like the president's office and general inspector's office 4-Pursuing and obtaining suggestions and comments of specialized units in relation to complaints in order to response and declare to plaintiff's complaint 5-Summing up complaints in quarter periods, analysis the causes of them and providing a report to the highest authority 6-Follow-up reports on obtained results 7-Follow –up sending reports to the complainants |