حوزه ریاست- Answering to complaints
The objectives in responding to complaints

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   The objectives in responding to complaints

 

  1-Promoting the accountability level to employees and clients in subordinate units

 
2-Increasing citizens' satisfaction by quick, timely and comprehensive response

 
3-Development and improvement of standards of services

 
4-Policy making to reduce the causes of discontent through documentation, classification and prioritization of the complaints

 
5-Analysis and review of the effectiveness of laws and regulations and executive criteria in covered units

 
6-Organizational pathology and eliminating weaknesses through the analysis of complaints

 
7-Complaints reduction

 
8-Subordinate units' obligation in responding to complaints of citizens and staff

 


 

 

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