1-Promoting the accountability level to employees and clients in subordinate units 2-Increasing citizens' satisfaction by quick, timely and comprehensive response 3-Development and improvement of standards of services 4-Policy making to reduce the causes of discontent through documentation, classification and prioritization of the complaints 5-Analysis and review of the effectiveness of laws and regulations and executive criteria in covered units 6-Organizational pathology and eliminating weaknesses through the analysis of complaints 7-Complaints reduction 8-Subordinate units' obligation in responding to complaints of citizens and staff
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