The objectives in responding to complaints
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1-Promoting the accountability level to employees and clients in subordinate units
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Responding to complaints | ||
1-Receiving verbal and written clients and employees' complaints
2-Investigation and research on verifying the issue of complaint and follow up to obtain the final result
3-Evaluation and Accountability of regulatory and inspection bodies like the president's office and general inspector's office
4-Pursuing and obtaining suggestions and comments of specialized units in relation to complaints in order to response and declare to plaintiff's complaint
5-Summing up complaints in quarter periods, analysis the causes of them and providing a report to the highest authority
6-Follow-up reports on obtained results
7 -Follow –up sending reports to the complainants
2-Investigation and research on verifying the issue of complaint and follow up to obtain the final result
3-Evaluation and Accountability of regulatory and inspection bodies like the president's office and general inspector's office
4-Pursuing and obtaining suggestions and comments of specialized units in relation to complaints in order to response and declare to plaintiff's complaint
5-Summing up complaints in quarter periods, analysis the causes of them and providing a report to the highest authority
6-Follow-up reports on obtained results
7-Follow –up sending reports to the complainants
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