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:: Answering to complaints : The objectives in responding to complaints ::

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   The objectives in responding to complaints

 

  1-Promoting the accountability level to employees and clients in subordinate units

 
2-Increasing citizens' satisfaction by quick, timely and comprehensive response

 
3-Development and improvement of standards of services

 
4-Policy making to reduce the causes of discontent through documentation, classification and prioritization of the complaints

 
5-Analysis and review of the effectiveness of laws and regulations and executive criteria in covered units

 
6-Organizational pathology and eliminating weaknesses through the analysis of complaints

 
7-Complaints reduction

 
8-Subordinate units' obligation in responding to complaints of citizens and staff

 


 

 

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:: Answering to complaints : Responding to complaints ::

 
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Responding to complaints

 

  1-Receiving verbal and written clients and employees' complaints

 

  2-Investigation and research on verifying the issue of complaint and follow up to obtain the final result

 

  3-Evaluation and Accountability of regulatory and inspection bodies like the president's office and general inspector's office

 

  4-Pursuing and obtaining suggestions and comments of specialized units in relation to complaints in order to response and declare to plaintiff's complaint

 

  5-Summing up complaints in quarter periods, analysis the causes of them and providing a report to the highest authority

 

   6-Follow-up reports on obtained results

 

   7 -Follow –up sending reports to the complainants

 
1-Receiving verbal and written clients and employees' complaints

 

 2-Investigation and research on verifying the issue of complaint and follow up to obtain the final result

 

 3-Evaluation and Accountability of regulatory and inspection bodies like the president's office and general inspector's office

 

  4-Pursuing and obtaining suggestions and comments of specialized units in relation to complaints in order to response and declare to plaintiff's complaint

 

 5-Summing up complaints in quarter periods, analysis the causes of them and providing a report to the highest authority

 

 6-Follow-up reports on obtained results

 

 7-Follow –up sending reports to the complainants

 

 

 

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